Guavi Terms and Conditions

Effective date: 14. 08. 2026
Last updated: 14. 08. 2026
Version: 1.0

---

1. Who these terms are with

These Terms of Use ("Terms") form a binding agreement between:

Sans Decorum d.o.o., registered in the Republic of Slovenia under registration number 8607222000, registered office at Topniška ulica 70, Suite 76, 1000 Ljubljana, Slovenia ("Guavi", "we", "us", "our")

and you, the person using the Guavi mobile or web application (the "App").

By creating an account, you agree to these Terms. If you do not agree, do not create an account and do not use the App.

Separately, our Privacy Policy explains how we handle your personal data. It is an information notice, not a contract — you are not asked to agree to it, and nothing in these Terms is consent to any processing of your data.

Contact: [email protected]

2. What Guavi does

Guavi is a loyalty application. You earn points by visiting participating gyms and other partner locations, and you exchange those points for rewards offered by partner brands.

How a visit is verified. You open the App at a partner location and start a check-in. The App reads your device's position at that moment to confirm you are at the location. It reads your position again at the end of the visit to confirm you stayed for the required minimum duration.

Current requirements — the minimum stay, the points awarded per visit, any daily or weekly limits, and the reward catalogue — are shown in the App. We may change them under section 12.

The App is provided free of charge. You do not pay us anything to use it.

3. Eligibility

You must be at least 16 years old to create a Guavi account.

We ask for your date of birth when you register. If you are under 16, you cannot create an account. If we discover that an account belongs to someone under 16, we will close it, and points in that account are forfeited.

You must also comply with any age or access rules of the gym or partner location you visit. Those rules are set by the location, not by us. Some rewards may carry their own age restrictions set by the brand offering them.

You must not create an account on someone else's behalf, or hold more than one account.

4. Your account

You are responsible for keeping your login credentials confidential and for activity carried out under your account. Tell us at [email protected] promptly if you believe your account has been accessed by someone else.

Your username and profile picture are visible to other users. You must not use a username or picture that impersonates another person, infringes anyone's rights, or is offensive or unlawful. By uploading a profile picture you grant us a non-exclusive, royalty-free licence to display it within the App for as long as you keep it uploaded. That licence ends when you remove the picture or close your account.

You may close your account at any time from within the App.

5. Location

Verifying a check-in requires reading your device's position at the start and end of a visit. This is necessary to provide the service — without it we cannot confirm you were there, and we cannot award points.

If you deny the App access to your location, you will not be able to check in or earn points. Other parts of the App will continue to work.

Any optional location features beyond check-in verification are described in the Privacy Policy and operate only if you separately choose to enable them.

6. Points

6.1 Points have no monetary value

Points are a loyalty balance we maintain for you. They are not money, not electronic money, not a voucher, and not property. They cannot be exchanged for cash, sold, transferred to another person, pooled, gifted, or inherited. They do not form part of any estate.

6.2 Earning

Points are awarded for verified check-ins that meet the requirements shown in the App. We may set and change limits on how many points can be earned per visit, per day, or per period.

6.3 Errors

If points are credited to your account in error — through a technical fault, a duplicated check-in, or otherwise — we may correct the balance. We will tell you when we do.

6.4 Expiry

Points expire 18 months after your last check-in or redemption, whichever is later. We will notify you in the App and by email at least 30 days before points are due to expire. Any activity in your account resets the period.

6.5 Forfeiture

Points are forfeited if you close your account, or if we close it under section 10.

6.6 Changes to the catalogue and rates

We may add or withdraw rewards, change how many points a reward costs, and change how many points a visit earns. Where a change is to your disadvantage, we will give at least 14 days' notice in the App and you may redeem your existing balance under the old terms during that period.

6.7 Partner departures

If a brand or location leaves the Guavi programme, rewards from that brand will be withdrawn from the catalogue. Your points balance is unaffected and can be used on other rewards. Codes already issued to you remain governed by section 7.

7. Rewards, codes, and who you are buying from

7.1 What we do

When you redeem points, we issue you a code — typically a discount code or a code for a free item — for use in the partner brand's own online or physical shop.

7.2 Who the seller is

We are not the seller of the goods or services you obtain with a code. The contract of sale is between you and the brand. The brand's own terms, prices, delivery arrangements, returns policy, and statutory guarantees apply to that purchase. We are not a party to it and are not responsible for the goods themselves, their quality, their delivery, or the brand's handling of your order.

7.3 What we are responsible for

We are responsible for issuing you a valid code that matches the reward described in the App at the time you redeemed. If a code we issue does not work as described, contact us at [email protected] and we will either fix it, issue a replacement, or return the points to your account.

7.4 Conditions on codes

Codes may carry conditions set by the brand — a minimum order value, a specific product or collection, an expiry date, single use only. These conditions are shown in the App before you redeem. Read them before redeeming, because points are deducted at the moment the code is issued.

7.5 Expiry of codes

A code that expires unused is not refunded in points, unless the code failed for reasons attributable to us.

7.6 Physical rewards shipped by us

Where we ship a physical item to you directly, we will tell you so at redemption, and your statutory consumer rights in respect of that item apply against us.

8. Fair use, and what we do about cheating

You must not:

• falsify your location, including by using GPS spoofing tools, emulators, modified operating systems, or any other method of reporting a position you are not at;
• use automation, scripts, or bots to interact with the App;
• hold or use more than one account, or use another person's account;
• attempt to obtain points for visits that did not happen, or to redeem rewards you are not entitled to;
• attempt to access, probe, disrupt, or reverse engineer the App or our systems, except to the extent this is a right that cannot be excluded by contract;
• upload or transmit unlawful, defamatory, harassing, obscene, or hateful content; or
• use the App for any unlawful purpose, or in breach of a partner location's rules.

If we reasonably suspect any of the above, we may suspend your account while we investigate, withhold or cancel points and codes obtained in connection with the suspected conduct, and refuse redemption. We will tell you what we suspect and give you a fair opportunity to respond before any permanent action, unless doing so would prejudice the investigation or is impossible.

9. Availability and quality of the service

We aim to keep the App available and working, but we do not promise uninterrupted availability. We may suspend the App for maintenance, and we will try to do so at times and in ways that minimise disruption.

We do not exclude the statutory conformity rights you have as a consumer. Slovenian law implementing Directive (EU) 2019/770 on digital content and digital services applies to this agreement, and nothing in these Terms limits your rights under it or under the Consumer Protection Act (ZVPot-2).

Your safety at partner locations. Guavi rewards attendance. It does not provide training advice, supervision, or any assessment of whether an activity is suitable for you. Your use of a gym or other partner location is a matter between you and that location, under its rules and supervision. Take medical advice if you are unsure whether an activity is appropriate for you.

10. Suspension and termination

10.1 By you

Close your account at any time in the App, for any reason. Points are forfeited on closure.

10.2 By us

We may suspend or close your account where:

• you are in material breach of these Terms, including section 8;
• we are required to by law, or by a competent authority;
• your account has been inactive for more than 24 months; or
• we discontinue the App or a significant part of it.

10.3 Notice

Except where the breach is serious and requires immediate action, or where the law requires otherwise, we will give you at least 14 days' notice before closing your account, with the reason, so that you can respond or redeem your points.

10.4 Discontinuing the App

If we decide to discontinue Guavi, we will give at least 60 days' notice and you will be able to redeem your existing points during that period.

10.5 Appeal

If you believe we have suspended or closed your account wrongly, write to [email protected]. We will review it and respond within 14 days.

11. Our liability

11.1 What we never limit

Nothing in these Terms excludes or limits our liability for:

• death or personal injury caused by our negligence;
• intent or gross negligence;
• fraud or fraudulent misrepresentation; or
• anything else that cannot be excluded or limited under Slovenian law, including your statutory rights as a consumer.

11.2 What we do limit

Subject to 11.1, and to the extent permitted by law, we are not liable for:

• the goods or services you obtain from a partner brand (see section 7.2);
• anything that happens to you at a partner location;
• loss or damage that was not reasonably foreseeable at the time you accepted these Terms; or
• loss of profit, loss of business, or loss of opportunity, where you are using the App outside your consumer capacity.

11.3 Cap

Subject to 11.1, our total liability to you arising out of or in connection with these Terms is limited to €500.

11.4

These limits apply to the extent permitted by law and do not affect your rights as a consumer under mandatory Slovenian or EU law.

12. Changes to these Terms

We may change these Terms where there is a valid reason to do so — a change in the law, a change in the service, a change in our partners or costs, or to improve clarity or security.

Where a change is to your disadvantage, we will notify you by email and in the App at least 30 days before it takes effect. If you do not accept the change, you may close your account before it takes effect, and your points will remain redeemable until that date.

Minor changes that do not affect your rights — corrections, clarifications — take effect on publication, with an updated version number and date.

Continued use after a change takes effect, following notice, means the change applies to you. We will not treat silence as agreement to a disadvantageous change we did not notify you about.

13. Intellectual property

The App, its software, design, branding, and content belong to us or our licensors. You may use the App for its intended purpose. You may not copy, modify, distribute, sell, or commercially exploit any part of it without our written consent.

"Guavi" and our logo are our marks. Partner brand names and logos belong to those brands.

14. Transfer of this agreement

You may not transfer your account or your rights under these Terms to anyone else.

We may transfer our rights and obligations under these Terms to another company — for example, as part of a sale or reorganisation of our business. If we do, your rights under these Terms will not be reduced, and we will tell you beforehand. If you do not wish to continue, you may close your account and redeem your points before the transfer takes effect.

15. Apple and Google

These Terms are between you and us, not with Apple or Google.

Where you obtained the App from the Apple App Store:

• Apple has no obligation to provide maintenance or support for the App.
• If the App fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price, if any. Apple has no other warranty obligation in respect of the App.
• Apple is not responsible for addressing any claim by you or a third party relating to the App, including product liability, regulatory non-compliance, or consumer protection claims.
• Apple is not responsible for the investigation, defence, settlement, or discharge of any third-party claim that the App infringes intellectual property rights.
• You confirm you are not located in a country subject to a U.S. Government embargo or designated as terrorist-supporting, and are not on any U.S. Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

Where you obtained the App from Google Play, Google's terms apply to the download and Google is not responsible for the App or its content.

16. Law, disputes, and complaints

16.1 Governing law

These Terms are governed by Slovenian law. As a consumer, you keep the benefit of any mandatory protections of the law of the country where you habitually live, which this clause does not remove.

16.2 Courts

If you are a consumer, you may bring proceedings against us in the courts of Slovenia or in the courts of the country where you live. We may bring proceedings against you only in the courts of the country where you live.

16.3 Complaints first

Please contact us at [email protected] before taking any other step. We will acknowledge within 5 working days and respond substantively within 14 days.

16.4 Out-of-court dispute resolution

We do not currently recognise any out-of-court consumer dispute resolution provider as competent to resolve disputes with our users. You retain the right to bring a claim before the competent court, and to contact the Slovenian Market Inspectorate (Tržni inšpektorat RS) or the consumer protection authority in your country.

17. General

Severability. If any provision of these Terms is found invalid or unenforceable, the rest remain in effect.

No waiver. If we do not enforce a right, that does not mean we give it up.

Entire agreement. These Terms, together with the reward conditions shown in the App, are the whole agreement between us about your use of the App. This does not limit any liability for fraudulent misrepresentation.

Force majeure. We are not liable for failures caused by events outside our reasonable control, for as long as those events continue.

Language. These Terms are published in English and Slovenian. In case of discrepancy, the [English / Slovenian] version prevails. This does not affect your right to receive information in Slovenian under ZVPot-2.

18. Contact

Sans Decorum d.o.o.
Topniška ulica 70, Suite 76
1000 Ljubljana, Slovenia
[email protected]
Brand partnerships: [email protected]
Privacy: [email protected]